20th July 2020
**WE ARE NOW OPEN**
We are now open for face to face appointments in our clinic. This is for routine as well as urgent and emergency cases, following updated guidance from our governing body, The Chartered Society of Physiotherapy.
If you contact us for an appointment, you will be offered the option of a face to face appointment in the clinic, or we will also continue to offer the option of video or telephone appointments.
If you choose to book a face to face appointment, you will be contacted by a member of the team to go through some Coronavirus screening questions, to ensure you are safe to attend. Please note, you will be asked the same questions (via a link on an appointment reminder email) for each individual face to face appointment you attend. This is to ensure we have up to date screening information on all patients.
Please ensure you complete the Coronavirus/Covid screening questions prior to each appointment.
What to expect when you attend a face to face appointment:
1. Please arrive no more than 5 minutes before your appointment time.
2. Please attend alone, unless you are under 16 in which case you can bring a chaperone.
3. You will be required to wear a suitable face covering that covers your mouth and nose.
4. Please bring two towels, a large one and a smaller hand towel.
5. We have alco-gel for you to sanitise your hand on arrival.
6. Unfortunately, you will not be permitted to use the office toilets.
7. You can pay by card, contactless works for amounts up to £45, or bank transfer, or we are accepting cash and cheques.
Video and telephone consultations will continue to be available. Please see our video for how effective these can be. We have done over 200 video consultations since lockdown began. We anticipate these will still form the main bulk of our appointments during the current situation.
If you have any queries at all, please call Sarah or Steve Kinsella on 01438 488579 to discuss.
Watch Our Video
How do video appointments work?
We can use various technologies to provide video appointments;
- What’s App video messaging
Please see the following information sheet on how to get ready for your video consultation:
Payments can be made via online bank transfer, or if you do not do online banking, you can post us a cheque payable to Sarah Kinsella (Not ASK Physio please).
Video and telephone appointments will be charged at a lower rate than face to face appointments;
- Up to 15 minutes ‘catch up’ phone call (Not applicable for video) for follow up patients – £10
- Up to 30 minutes video or telephone- £25
- Up to 45 mins video or telephone – £35
- Up to 60 mins video or telephone – £50
Don’t go to your GP or A&E – ASK Physio!
Even before the Coronavirus pandemic, we have encouraged people to come and be assessed by one of our highly experienced and professional team of chartered physiotherapists, instead of clogging up GP surgeries and A&E with what are known as musculoskeletal injuries.
These are injuries including but not exclusively;
- Back and neck pain
- Shoulder pain
- Elbow and forearm pain
- Wrist and hand pain including fingers
- Hip pain
- Knee pain
- Ankle and foot pain
- Sprains and strains
- Soft tissue injuries
If it is obvious that you have a significant broken bone, or that you need urgent medical care in a hospital then please do call 111 as per our local hospital trust’s advice. If not, and you would like our advice and input, then we can help in this situation. If we are in any doubt after talking to you on the telephone or video, we will discuss what options you have for further investigation such as an X-Ray if we feel it is appropriate.
There are many injuries that we can sustain that do not involve a broken bone that would not require hospital input. We have many years of experience in assessing these types of injuries.
The NHS is particularly stretched at the moment, and this is an area where we can help ease the load on the NHS.